We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer a refund in the manner in which the item was paid for, and exchange, or store credit. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• -without showing signs of wear or damage in any way

• -within 7 calendar days of the delivery date (after 7 days no returns are allowed)

• -must not be a special order or a custom order

• -unless noted that it cannot be returned or has a different return  policy time period other than that 7 days noted in that item's  particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

Portland Luggage seeks to make the buying of merchandise online as easy as possible and therefore does not charge a restocking fee.

Customer is responsible for all shipping costs if seller is not at fault.